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Here’s what some of our recent sales customers had to say… "Dear Mr. Esserman: We want to take a moment to write this note to let you know about our experience with Tony your Sales Manager and Carlos our Salesman; and Caludia too. The lease of our 2007 MDX was absolutely the best car buying experience we have had to date. We have purchased or leased in the past: BMW, Lexus, Licoln, Jaguar, Jeep, and other Acuras from elsewhere. Your team is by far the most professional, courteous, sincere, accommodating, generous, and nicest guys in our car buying experience. The deal was great, the car is great, the experience was great. We are looking forward to driving the 44 miles for exceptional service as well. Please accept our thanks for putting together such a high caliber team and enabling them to do such a fantastic job. This is not a fluff note and we are in no way related whatsoever. In fact, we are quite difficult customers. Your team took our money;^) and yet left us with this urge to compliment them and show our appreciation. They went the extra mile for sure and have exceeded our expectations by the same mile. Best regards and wishes for continued success.” -Terry, Marlene, and Dylan G.
_______________________________________________________________________________________________ "The entire Customer Service Dept is very good. Esserman has displayed great communication with Us the Customer . Customer Service Dept. shows the great training and systems management. Continue the Excellent services." -Adrriana G. ___________________________________________________________________________________________________ "My brother took the car in and raved at the service received. Thank you." -Stephanie B. ___________________________________________________________________________________________________ "Fantastic service! Everyone including the dealership was a pleasant experience... very different from other dealers! Congratulations!” -Camilo R. _______________________________________________________________________________________________ "This is the second time that I have leased an Acura from Esserman. Both times I have been pleased with the service that I received, and particularly impressed with the extent of knowledge that the salespeople have of the vehicles". -April V. _______________________________________________________________________________________________ "I had a wonderful experience - all of those who attend me (sales associate, manager, and financial representative) were friendly and helped me get a vehicle that I am truly happy with. My new Jetta is much more than I expected - I am glad I purchased it!” -Linda B. _______________________________________________________________________________________________ "Very nice people. They treated us very well. I look forward to keep doing business with you. Thank you!" -Jose S. _______________________________________________________________________________________________ "Very satisfying experience, was treated in a courteous and professional manner. Would definitely recommend your dealership and your employees Jay Plant, Gabino Perez and your Sales Manager Manny Sierra." -Arturo D. _______________________________________________________________________________________________ "It was a very good experience leasing the 2007 Passat. Both Jay Plant and Noel are sales persons that you cannot find these days in Dade County. Please treat them well because these days it is hard to find people with such a strong customer service skills. I will highly recommend my friends and family to buy a car at your dealership." -Ana M. _______________________________________________________________________________________________ "Tony was great." -Maria A. _______________________________________________________________________________________________ "I wanted to write you to tell you that I did get the Touareg and I have to thank you for making it possible. I must admit, after leasing/ buying four VW's from another dealer, you made it happen for the 5th to be at Esserman. It was a great dealing with you and the other staff at Esserman and again thank you for kindness and wonderful treatment. And if I know of anyone that’s in the market to buy or lease a car, I would definitely recommend you. Sincerely." -Paul G. _______________________________________________________________________________________________ "As you could probably tell I was a little nervous about going through with it but I love it! I had so much fun driving in to work with the top down. Thanks again for making it pretty painless and giving me a fair deal. I will stop by some time this week with the extra set of keys and alarm." -Phyllis F. _______________________________________________________________________________________________ "Great Salesperson, and delivery coordinator. Mr. Rodriguez and Mr. Abdel help me understand this car features. It is the first time that anyone took so much time to go over every detail of the car. Thanks, keep up the good work." -Satiam K. _______________________________________________________________________________________________ "The salesman Carlos Sotorrio and finance rep Danny Mesa were very nice. They explained everything. I felt confident in their honesty. Yes I would recommend Esserman International to others. The car is beautiful, VW Passat Wolfsburg Edition." -Idania P. _______________________________________________________________________________________________ "I really appreciate all your help. In fact, I would not have come to visit your dealership had it not been for your suggestions and advice. I would have probably gotten my next car at [Another Dealer] if you had not been as nice and helpful as you were. There is no doubt I will be referring customers to you. I hope your employer recognizes your talent for people, as I do.” -Roberto C. _______________________________________________________________________________________________ "Dear Mr. Esserman, It is with great pleasure that I write to you. Yesterday, I came into your Acura store to accomplish two things. The first was just to introduce myself as The Aspen Group's Manager Trainer for this region. The second was to help my sister purchased a new vehicle. It is because of the second reason that I write to you. As soon as I came into your store, your "Director of First Impressions" greeted us warmly. I asked for the General Manager, and she informed me he was not in but suggested that maybe the Sales Manager could help. She asked us to have a seat and offered us something to drink. Soon thereafter, Mike Marino came to speak to us. After I introduced myself, I asked Mike to have a quality sales person help my sister, and he introduced us to Mike Schantz. We explained to Mike Schantz that Ofelia, my sister, was looking for an SUV, and he proceeded to ask pertinent questions in order to determine what her best solution would be. He was professional, courteous, informative and gave the impression that he was concerned about her best outcome not his own. After the test drive we left your establishment, and we visited three other dealership- different brands. In each one we followed the same procedure, and each in turn truly disappointed us. Ofelia purchased a 2006 MDX from your store that evening, and everyone involved, from the receptionist to Paul, you exemplary finance and insurance man, treated her in a professional and caring manner. As a professional sales trainer in the automotive industry I was impressed and wanted to offer compliments to you and your team." -Carlos B. _______________________________________________________________________________________________ "I arrived to Esserman VW on 3/7/07 close to 3pm. I was greeted by the Manager, Manny who was very pleasant. He said he would bring one of his Sales persons to help us. This young man walked down the showroom with a large smile on his face!! He greeted us and stated his name as Noel Perez. He was so professional and made us feel as part of the family. I can honestly say that if it wasn't for him I would have not been interested in staying in Esserman VW... He was so sweet and by far the best person I have ever met in my life! I will definitely speak highly of your dealer and of Noel. At the end of my lease I will be surely returning back for a new VW and making sure at my job to bring it for detailing, that is exceptional service. No other dealer has offered that personalized service as Noel has offered me!" -Jennifer R. _______________________________________________________________________________________________ "Dear Gloria and rest of the sales staff at Esserman International VW. On behalf of my family and I, we would personally like to thank you again for being so helpful and providing me with the best service imaginable. Your attention to detail and customer satisfaction cannot be matched. I visited other VW dealers around the area and none compare to the service and attention I received at your dealer. As a first time buyer, the process of buying a car can be a rather stressful situation but with the help of Tony Milanes and the rest of the staff, it was truly a great experience all round. Thank you for being so kind and helpful and moreover for making my first buying experience feel at ease and successful! Not to mention, the car is amazing and I have no complaints from that end either. You guys are great over there, keep doing what your doing because it works!!! Thanks again" -Orlando M. _______________________________________________________________________________________________ “We were very pleased with everyone's professionalism, specifically Tony Milanes and manager Gloria Moscoso." -Hilda B. _______________________________________________________________________________________________ "Gelvys, it was a pleasure purchasing a vehicle at Esserman International mainly because of your professional, caring and totally dedicated attitude. Throughout the time we spent test driving and looking at quite a few vehicles you demonstrated what a true professional should be. We are extremely happy with the service provided and will definitely come back and see you for our next purchase. The worst part of the experience was leaving. We really enjoyed our time there!! Thank you" -Ompadron _______________________________________________________________________________________________ "Dear Mr. Esserman: I just wanted to write this letter to let you know what a wonderful sales representative you have in Mr. Vidal Nunez. Not only was he outstanding when I purchased my Acura TL three years ago; but just recently I needed a simple part for my car that had been damaged in an accident and he went out of his way to be accommodating. In this day and age when customer service skills are sorely lacking; it is refreshing to know that there are genuinely nice people like Mr. Nunez out there. On a separate note, I want you to know that I have taken my Acura to your facility for all the maintenance checks and have always found the staff to be courteous and accommodating as well. I wish you continued success." -Alina C. _______________________________________________________________________________________________ "Dear Wayne: I will definitely refer anyone I can to you." -William _______________________________________________________________________________________________
"I am not the type to do this thing, mainly because I am a busy businessman and because I set very high standards. But I felt compelled to respond to my experience recently buying my 2007 MDX SPORT from your store. Three individuals made a big impression on me, Dermott (internet sales), Jose "Pepe", and Francisco (in service). They were all very truthful and on point, did not paint a facade and made empty promises. I may not be there for all my service issues because I live in West Davie, however, I will definitely refer everyone to buy from International Acura." -Andrew A. _______________________________________________________________________________________________ "We had a great experience!! In and out in 2 1/2 hours!!" -Maria D. _______________________________________________________________________________________________ "Thank you Wayne. I appreciate all your help and support. You are a true professional and a quality young man. My existing lease is up in March and I will be contacting you. Keep me in the loop on any deals you foresee coming you again!" -Mayte _______________________________________________________________________________________________ "Wayne Brown, my sales rep, was extremely helpful. He provided great service and was very patient while I decided which car was best for me." -Anonymous _______________________________________________________________________________________________ "Tony Milanes is the best. He was very nice to me and my parents. Tony had a lot of patience with me and I am glad I bought my car with him. Thank you Tony..." -Maria P _______________________________________________________________________________________________
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